HELP CENTER
Frequently Asked Questions
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Order Edits & Refunds
Learn MoreHere you will find answers to topics including payments, canceling and editing orders, refunds, restrictions & bulk orders.
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Shipping from Japan
Learn MoreWe ship all orders directly from Kyoto, Japan. Before you place an order, please take just a minute to read how our international shipping works!
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Taxes & Customs Fees
Learn MoreDepending on your country, you may need to pay import duties upon arrival. These charges are not included in your checkout total. Here is what to expect!
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Matcha Care & Stock Guide
Learn MoreEssential information on storing matcha, understanding grades and taste differences, as well as key details regarding our stock availability.
